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 Telemedicine Instructions

If your child has fever, cough, runny nose, sore throat and/or body aches, please schedule a telemedicine appointment with our doctors. In order to protect our patients and staff, we will NOT be seeing patients with these symptoms in the office.

Telemedicine visits can be performed on your computer, tablet, or phone.

Availability:

Weekdays: 8:00 am - 4:00 pm and as needed

Saturday: 8:00 - 11:30 am, 2:00 - 4:00 pm, and 6:00 - 8:00 pm and as needed

Sunday: 10:00 am - 2:00 pm and 4:00 - 6:00 pm and as needed

To make a telemedicine appointment:

  1. Please go to www.medisprout.com or download the V2MD app. Please allow notifications or you won't know when to connect with us. Ensure your child is registered as a patient, or if that is not possible please make sure your child's name and DOB are in the message.
  2. After creating an account, click the "Request a New Video Visit" button. You will then be asked to select a provider. If you are a patient of Angelina Pediatrics or the Children's Clinic of Jasper, Woodville, or Rusk, please select the appropriate clinic as your provider. If your pediatrician is at the Children's Clinic of Lufkin, you may select your specific doctor; there is not a general Children's Clinic of Lufkin icon. On weekends search for "The Children's Clinic of Lufkin Weekend Doctor".
  3. Follow the instructions as given. You can also upload pictures if needed.
  4. After clicking the "Submit Information" button, your request will be sent. On weekdays you will be messaged and appointed for a specific time, and one of our staff members will call you to get background information. On weekends the doctor on call will contact you for availability. Please stay close to your phone. Upon receiving the notification or email follow the instructions to join the appointment and the doctor or nurse practitioner will connect with you.

If your telemedicine visit results in a diagnosis and treatment plan, your insurance will be billed as usual and you will be responsible for your portion. If the visit results in an appointment being scheduled in person you will not be charged.


Preparing for your telemedicine visit:

1. Please check your child's temperature, check or estimate their weight, and prepare a list of medications that your child has taken over the last few weeks, as this information with be very helpful to the doctors. If you have a preferred pharmacy please have their phone number available to share.

2. Ensure you are in a location that is well lit and quiet, and that you have an additional light source to assist the doctor in examining your child. Having good wifi service will enhance the quality of the visit.

3. Stay near your phone or computer so that when you receive a notice that the doctor is ready you will be able to log on quickly. And don't forget to have your child nearby so we can examine them!

4. When the visit starts share your biggest concern first, convey all important information, and ensure all of your questions are answered before the end of the visit. If a prescription is required make sure the doctor knows your preferred pharmacy and their phone number.

If your telemedicine visit results in a diagnosis and treatment plan, your insurance will be billed as usual and you will be responsible for your portion. If the visit results in an appointment being scheduled in person you will not be charged.


Schedule Your Appointment

Call (936) 634-2214

Appointments for well and sick visits can be made Monday – Friday, 8 am – 5 pm.

Learn about Appointments
Robyn J. DeVore, APRN, CPNP

Meet Our Medical Providers

Robyn J. DeVore, APRN, CPNP

The Children's Clinic
205 Gene Samford
Lufkin, Texas 75904
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Call for your Appointment Today
(936) 634-2214