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 Telemedicine Instructions

While we prefer to see our patients in person, telemedicine is a helpful way for patients with confirmed or suspected COVID-19 to be seen. It is also convenient for those who are out of town or who prefer to not come to the office.

Telemedicine visits can be performed on your computer, tablet, or phone.

Availability:

Full Service care is available weekdays 8:00 am - 4:30 pm. Our staff will schedule your appointment, verify your insurance, and call you to learn more about your concern prior to your ViP (Virtual Pediatrics) visit.

On Demand care is available after hours until 9:00 pm and weekends 8:00 am - 9:00 pm. Request a ViP visit with the provider of your choice and they will message you through the app to schedule an appointment. Insurance verification and payment arrangements will be performed the next business day.

To make a telemedicine appointment:

  1. Please go to www.medisprout.com or download the V2MD app. Please allow notifications and enable your microphone and camera. Use your child's name to register as a patient, or if that is not possible please make sure your child's name and DOB are in the message.
  2. After creating an account, click the "Request a New Video Visit" button. You will then be asked to select a provider. If you are a patient of Angelina Pediatrics or the Children's Clinic of Jasper, Woodville, or Rusk, please select the appropriate clinic as your provider. If your pediatrician is at the Children's Clinic of Lufkin, you may select your specific doctor; there is not a general Children's Clinic of Lufkin icon.
  3. Follow the instructions as given. You can also upload pictures if needed.
  4. After clicking the "Submit Information" button, your request will be sent. On weekdays you will be messaged and appointed for a specific time, and one of our staff members will call you to get background information. After hours and on weekends the doctor will contact you for availability. Please stay close to your phone. Upon receiving the notification or email of an appointment follow the instructions and click "Start Video Call". Soon thereafter the doctor or nurse practitioner will connect with you. If you are having trouble seeing messages, click the "details" tab and scroll down.

If your telemedicine visit results in a diagnosis and treatment plan, your insurance will be billed as usual and you will be responsible for your portion. If the visit results in an appointment being scheduled in person you will not be charged.


Preparing for your telemedicine visit:

1. Please check your child's temperature, check or estimate their weight, and prepare a list of medications that your child has taken over the last few weeks, as this information with be very helpful to the doctors. If you have a preferred pharmacy please have their phone number available to share.

2. Ensure you are in a location that is well lit and quiet, and that you have an additional light source to assist the doctor in examining your child. Having good wifi service will enhance the quality of the visit.

3. Stay near your phone or computer so that when you receive a notice that the doctor is ready you will be able to log on quickly. And don't forget to have your child nearby so we can examine them!

4. When the visit starts share your biggest concern first, convey all important information, and ensure all of your questions are answered before the end of the visit. If a prescription is required make sure the doctor knows your preferred pharmacy and their phone number.

If your telemedicine visit results in a diagnosis and treatment plan, your insurance will be billed as usual and you will be responsible for your portion. If the visit results in an appointment being scheduled in person you will not be charged.


Resources

Supporting children and young people with worries about COVID-19

Coronavirus Resources for Children and Parents

Schedule Your Appointment

Call (936) 634-2214

Appointments for well and sick visits can be made Monday – Friday, 8 am – 5 pm.

Learn about Appointments
Gerald D. Morris, APRN, CPNP

Meet Our Medical Providers

Gerald D. Morris, APRN, CPNP

The Children's Clinic
205 Gene Samford
Lufkin, Texas 75904
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Call for your Appointment Today
(936) 634-2214